Return Policy

Thank you for shopping at our online store. Our Return Policy outlines the terms and conditions regarding returns and exchanges for products purchased from our website.

1. Eligibility for Returns: We accept returns for most products within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products may be excluded from our return policy due to hygiene reasons or other restrictions.

2. Return Process: To initiate a return, please contact our customer support team to request a return authorization (RA) number and instructions for returning the item. Please include the RA number on the return packaging to ensure timely processing of your return.

3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment, as we cannot guarantee that we will receive your returned item.

4. Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund or exchange as follows:

  • Refund: If the return is approved, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees or return shipping charges.
  • Exchange: If you requested an exchange, we will ship the replacement item to you once the return is processed. Any price difference between the original item and the replacement item may be charged or refunded accordingly.

5. Restocking Fees: A restocking fee may apply to certain returns, particularly for large or heavy items, customized products, or items that are returned without their original packaging or tags. The restocking fee, if applicable, will be deducted from your refund amount.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your claim and may request that you return the item to us for inspection.

7. Non-Returnable Items: Certain products may be non-returnable or ineligible for refunds, including:

  • Products that are marked as final sale or clearance items.
  • Customized or personalized items that cannot be resold.
  • Perishable goods, intimate apparel, or items with hygiene seals that have been removed.

8. Refund Processing Time: Refunds are typically processed within 2business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider's processing times.

9. Contact Us: If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team. We are here to help and ensure that you have a satisfactory shopping experience.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this Return Policy. Thank you for choosing to shop with us.